Shipping policy

Shipping Policy

Last updated: May 2, 2026

Processing Time

Orders are processed within 1–3 business days. Custom or made-to-order 3D printed items may require additional production time, which will be communicated at the time of purchase.

Shipping Destinations

We ship to Bulgaria and EU member states. If your country is not available at checkout, please contact us.

Delivery Times

• Bulgaria: 2–5 business days
• EU countries: 5–14 business days

Delivery times are estimates and may vary due to carrier delays, customs, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain threshold — check our store for current promotions.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information where available.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with your order number and photos (if applicable). We will work with the carrier to resolve the issue.

Contact

For shipping inquiries, reach us at 3dsmart-team.com.